Return Window: Within 15 days of receiving the item (some products may differ; see product page)
Condition: Items must be unused, unwashed, with original tags and packaging.
Non-returnable Items:
•Custom/personalized products
•Underwear, swimwear, earrings (hygiene reasons)
•Digital downloads
•Clearance/final sale items
Return Process
1.Contact customer service at jingmizhizao888@gmail.com to obtain a Return Merchandise Authorization (RMA). Unauthorized returns may not be accepted.
2.Ship the item(s) with original packaging, invoice, or order number to:Return Address
3.We recommend using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
•Once we receive and inspect the return, we will process the refund within 7 - 15 business days.
•Refunds will be issued to your original payment method (credit card, PayPal, etc.).
•Original shipping fees are non-refundable (unless the entire order was incorrect or defective).
Exchanges
For exchanges (different size or color), please return the original item and place a new order for faster processing.
Defective or Incorrect Items
If you receive a damaged, incorrect, or missing item, please contact us within 48 hours at jingmizhizao888@gmail.com with photos. We will send a replacement or issue a full refund at no cost.
